FAQ

Find practical answers about placing an order and caring for a purchase.

Last updated: September 17, 2026

How long does delivery take?

After payment authorization, processing usually takes 1–2 business days. Estimated carrier transit is another 4–6 business days after dispatch. Checkout shows the shipping options and charges available to your order.

Can I request a return or exchange?

Yes. We accept defective and non-defective new items by mail and accept exchange requests within 30 days after delivery. A non-defective item must be new and unused. Ask for approval before mailing it; exchange fulfillment depends on stock.

Is there a return charge?

A free prepaid return label is included in the package. Contact us if it is missing. We charge no restocking fee.

When is an approved refund started?

We process and initiate it to the original payment method within 10 days after approval. Bank posting may take longer.

How do I follow a shipment?

Tracking details, when available, are sent to the contact information on the order. If a parcel appears delayed or missing, include the order number and tracking details when asking for help.

What about payment and privacy?

The checkout displays the payment methods available to the particular order. For information about billing authorization and data handling, read the Payment Policy and Privacy Policy. Browser controls may also offer cookie choices.