These steps govern requests to return, exchange, or obtain reimbursement for Medicube items.
Last updated: September 17, 2026
Eligible requests
We accept mailed returns for defective and non-defective new items, and we accept exchange requests. An item returned without a defect must be new, unused, and in its original condition with included parts and packaging. Damage, a defect, an incorrect item, or a missing component can be reported even when the affected item is not pristine.
Thirty-day application period
Contact us within 30 days after delivery to ask for a return or exchange. Give the order number and checkout email, explain the reason, and provide clear images or video for a problem item. The deadline concerns the request, not arrival at a return warehouse.
Approval and return mail
Wait for approval and the correct return address and instructions before mailing an item. A free prepaid return label is included in the package. If the label is missing or lost, contact us for help. There is no restocking fee. An exchange is subject to review and available stock.
Refund to the original method
After the return is received, inspected, and approved, we process and initiate the refund to the original payment method within 10 days. The bank or payment provider may take additional time to show the credit.
Rights retained
This policy does not remove consumer rights that applicable law does not permit us to exclude.
Policy questions may be sent to englishrichard1026753@gmail.com.